![]() Make sure to describe the problem you're having and the steps you've tried so far to fix the problem. If you didn't find an answer in this article, contact Customer Support. Then you can import your data into a new or existing Dashlane account whenever you want. You can export a DASH file to securely store any data you've saved in Dashlane-including logins, payment types, and Secure Notes. How to turn on and request admin-assisted recovery for Starter, Team, and Business plansįor admins: Manage admin-assisted recovery To use admin-assisted recovery, you have to turn it on or activate it when prompted before you forget your Master Password. With admin-assisted recovery, you can make a request to your admin and, after approval, reset your Master Password without sharing or losing any personal data. Turn on admin-assisted recovery if you're a member of a Starter, Team, or Business planĪdmin-assisted recovery is available to members of Starter, Team, and Business plans.Even with biometrics and biometric recovery turned on, we'll ask you to enter your Master Password from time to time. Important: Unlock with biometrics isn't a replacement for your Master Password. Then you can reset your Master Password using your fingerprint or face. Think of your recovery key as your emergency key to your vault.Īfter you've restored your account, we recommend turning on biometrics and Biometric recovery in the mobile app. ![]() If that doesnt work either, and you cant recall the password, then youll need to rescue the data from the document by copying and pasting tables from it on your iPhone into a new document. Make sure iCloud is selected in the left sidebar. Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. Search for the exact name of the Numbers file. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account. With Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password again. If you think you have a weak or hard-to-remember Master Password, you can change your password. Make sure you've created a unique, memorable Master Password. ![]() After resetting your account, follow these steps to make sure you don't lose access again.
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